View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000561 | T99X171.00 SKB Eagle | SW Issue | public | 2019-03-19 14:29 | 2019-04-17 09:15 |
| Reporter | Assigned To | Due Date | |||
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0000561: Content is not displayed after booting | ||||
| Description | It has been always encoutered that content is not displayed as the attached screen(1_IMG_20190319_113935.jpg) when playing the promotion image, then the contents are displayed partially as the attached screen(2_IMG_20190319_114039.jpg) when playing a live channel or VOD contents. [Reproducible Procedure] 1. Booting 2. After home UI is displayed, Just keep staying in the state 3. all of a sudden, the playback screen is not displayed just like 1_IMG_20190319_113935.jpg 4. Click a channel up key 5. the contents are displayed partially as 2_IMG_20190319_114039.jpg -. This issue is not disappeared until doing reboot, and home UI is displayed well. [ SW Version] -. v15.502.6 | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) Jewoo Lee , (ALTech) SY Yoon , (SW) Jim Chen , (SW) Kerwin Chen |
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Hi Eric, We don't see the jpg files andp pls kindly check it. |
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2019-03-19 15:33 developer |
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2019-03-19 15:33 developer |
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2019-03-19 15:33 developer |
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Hi Jacky, Thanks for your active support. Just uploaded them. |
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Hi Jacky, It would be grateful if you could update the progress. |
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Hi Eric, It seems the root cause of this issue maybe from TVS middleware or app or framework. Could you duplicate this issue and show it to TVS guys ? I can also ask Jim to cowork with TVS to find out root cause. |
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Hi Jacky, Thanks for your active support. Everyone can reproduce it, so please help ask Jim to cowork with TVS |
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Hi Jacky, This seems to be related to TVS' advertisement operation, so TVS is reviewing it. So you no longer need to do any work for this symptom. Thansk for your active cooperation at all times. |
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Hi Eric, Thank you for quick feedback. However, you can close this case when TVS fix it. |
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Hi Jacky, Sure, I will close it when the issue is verified. |
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Just verified it with v15.502.12, the test result is OK. Thanks for your support. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-03-19 14:29 |
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New Issue | |
| 2019-03-19 14:29 |
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Status | new => assigned |
| 2019-03-19 14:29 |
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Assigned To | => (SW) Jacky Chiang |
| 2019-03-19 14:30 |
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Issue Monitored: (ALTech) Jewoo Lee | |
| 2019-03-19 14:30 |
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Issue Monitored: (ALTech) SY Yoon | |
| 2019-03-19 14:30 |
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Issue Monitored: (SW) Jim Chen | |
| 2019-03-19 14:31 |
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Issue Monitored: (SW) Kerwin Chen | |
| 2019-03-19 15:09 | (SW) Jacky Chiang | Note Added: 0001595 | |
| 2019-03-19 15:33 |
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File Added: 1_IMG_20190319_113935.jpg | |
| 2019-03-19 15:33 |
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File Added: 2_IMG_20190319_114039.jpg | |
| 2019-03-19 15:33 |
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File Added: logs.7z | |
| 2019-03-19 15:34 |
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Note Added: 0001597 | |
| 2019-03-20 11:08 |
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Note Added: 0001637 | |
| 2019-03-21 09:58 | (SW) Jacky Chiang | Note Added: 0001651 | |
| 2019-03-21 09:58 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Jim Chen |
| 2019-03-21 14:01 |
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Note Added: 0001660 | |
| 2019-03-21 14:05 |
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Note Added: 0001661 | |
| 2019-03-21 14:32 | (SW) Jacky Chiang | Assigned To | (SW) Jim Chen => (ALTech) Eric Kim |
| 2019-03-21 14:34 | (SW) Jacky Chiang | Note Added: 0001662 | |
| 2019-03-21 14:43 |
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Note Added: 0001663 | |
| 2019-04-17 09:15 |
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Status | assigned => closed |
| 2019-04-17 09:15 |
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Resolution | open => fixed |
| 2019-04-17 09:15 |
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Note Added: 0002046 |
